TERMS & CONDITIONS
1. Introduction
By engaging our services, you agree to the terms outlined below. These terms govern all website design, development, and related services provided by our agency.
2. Scope of Services
We provide custom website design and development services tailored to each client. This may include design, development, integrations, e-commerce functionality, and optimisation based on agreed project specifications.
3. Payments
All project fees must be paid as agreed before work is delivered or published. Ongoing services such as hosting, maintenance, or support are billed on a recurring monthly basis. Failure to make payment may result in suspension of services or restricted access to the website.
4. Maintenance and Support
Monthly maintenance plans cover updates, minor changes, monitoring, and technical support. If a client does not subscribe to or maintain an active maintenance plan:
- We are not obligated to make updates, changes, or fixes to the website
- Any requested changes will be billed separately at our standard rates
- We are not responsible for performance, security, or compatibility issues that arise over time
5. Revisions and Changes
Project revisions are limited to the scope agreed upon at the start of the project. Additional changes outside of this scope may incur additional fees.
6. Client Responsibilities
Clients are responsible for providing accurate content, information, and materials required for the project. Delays in providing content may result in project delays.
7. Intellectual Property
Upon full payment, ownership of the final website design and content is transferred to the client. We reserve the right to showcase completed work in our portfolio unless otherwise agreed.
8. Third Party Services
Websites may include third party tools or integrations such as payment gateways or messaging platforms. We are not responsible for outages, failures, or changes in these external services.
9. Limitation of Liability
We are not liable for any loss of revenue, business interruption, or damages resulting from website downtime, security breaches, or technical issues beyond our control.
10. Termination
We reserve the right to suspend or terminate services if terms are violated or payments are not made. Clients may terminate services with written notice, subject to any agreed notice period.
PRIVACY POLICY
1. Information We Collect
We may collect personal information including names, contact details, and business information necessary to provide our services.
2. Use of Information
Your information is used solely for:
- Delivering services
- Communication and support
- Billing and administration
3. Protection of Information
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
4. POPIA Compliance
We comply with the Protection of Personal Information Act and ensure that all personal information is processed lawfully, transparently, and securely.
5. Sharing of Information
We do not sell, rent, or share your personal information with third parties, except where required to deliver services (such as payment providers) or where required by law.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy.
7. Your Rights
You have the right to request access to your personal data, request corrections, or request deletion where applicable under South African law.
8. Contact
For any privacy related concerns or requests, you may contact us directly through the contact details provided on our website.